Privacy Policy — ZenithMat


Last updated: October 2025


This privacy policy describes how ZenithMat (hereinafter “we”, “us”, “our”) collects, uses and protects the personal information of users (hereinafter “you”, “your”, “yours”) when using the website www.zenithmat.com.


ZenithMat is an e-commerce store established in France, specializing in the sale of wellness and acupressure products.

1. Data controller


The person responsible for processing personal data collected on the site is:


ZenithMat

Sole proprietorship

Address: 4 chemin des glaces 68 800 Roderen

Email: contact.zenithmat@gmail.com

Website: www.zenithmat.com

2. Personal data collected


We only collect the data necessary to manage your orders and improve your experience on our site.


2.1. Data you provide to us:

  • First and last name
  • Postal address and country of delivery
  • E-mail address
  • Phone number (optional)
  • Payment information (processed by our secure providers)
  • Messages or requests sent via the contact form


2.2. Data collected automatically:

  • IP address
  • Device type and browser used
  • Pages visited and duration of consultation
  • Browsing data for statistical purposes and site improvement

3. Purposes of processing


Your data is used for:

  • Processing and shipping your orders
  • Customer service and returns management
  • Sending transactional and follow-up emails
  • Sending promotional offers (if you have consented to this)
  • Traffic analysis and site improvement
  • Compliance with our legal and tax obligations

4. Legal basis for processing


In accordance with the GDPR, your data is processed on the following bases:

  • Execution of a contract (execution of an order)
  • Consent (newsletter subscription, cookies)
  • Legal obligation (invoicing, accounting)
  • Legitimate interest (site improvement and fraud prevention)

5. Retention period

  • Customer data is kept for 3 years after the last commercial interaction.
  • Billing and transaction data are kept for 10 years (legal obligation).
  • Emails and contact requests are deleted after 12 months.

6. Sharing of data


We never sell your data.

They are shared only with our essential service providers:

  • Shopify (e-commerce hosting and infrastructure)
  • Payment providers (Shopify Payments, PayPal, etc.)
  • Carriers (La Poste, Colissimo, etc.)
  • Marketing and analytics tools (Google Analytics, Meta Ads, Klaviyo, etc.)


All these service providers are GDPR compliant and only process your data within the scope of their missions.

7. Cookies and trackers


We use cookies to improve your experience, measure site performance and personalize content.

On your first visit, a banner allows you to accept or refuse the use of cookies.


You can change your preferences at any time from the “Manage cookies” link at the bottom of the site.

8. Your rights


In accordance with Regulation (EU) 2016/679 (GDPR) and the Data Protection Act, you have several rights:

  • Access your data
  • Correct or delete them
  • Limit or refuse their processing
  • Request their portability


To exercise your rights, contact us at:

📩 contact.zenithmat@gmail.com

We will respond within a maximum of 30 days.

9. Data security


We use advanced security technologies (SSL encryption, secure hosting, strong authentication) to protect your data against unauthorized access, loss or alteration.

Payments are handled by PCI-DSS compliant providers.

10. Transfers outside the European Union


Some of our partners (Shopify, Klaviyo, Meta, etc.) may transfer data outside the EU.

These transfers are strictly governed by contractual clauses that comply with European requirements.

11. Changes to the Policy


We may update this policy at any time to reflect legal or technical developments.

The date of last update is always shown at the top of this page.

12. Contact


For any questions regarding your personal data, you can write to us at:

📩 contact.zenithmat@gmail.com

📍 France